Our Values
Make digital personal: aligning content, community, and commerce to help customers feel good and look their best.
We advocate for humans in all we do, and seek each day to better understand the people we design for and the people we collaborate with.
We create concepts and solutions that connect and inspire others, and tell compelling stories about the vision and what achieving it will take.
We are thorough, learning from multiple data sources, and apply insights to iterate experiences.
“We’re all supporting each other on this journey to make shopping easier for our customers.”
UX Design
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We problem-solve with data to fuse customer and business needs. We launch user-focused solutions at scale through strategic use of design frameworks, user flows, prototypes, UI visuals, and more.
Design Operations
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We support growth, collaboration, and delivery on our team by improving workflows, optimizing our design tools, and managing the team's capacity and budget.
content design
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We collaborate across the organization to ensure the right message gets to the right people at the right time. We craft taxonomies, content strategies, and UX copy to engage, inform, and delight.
user research
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We observe customer and employee interactions to surface attitudes, behaviors, and needs. We conduct diary studies, focus groups, usability testing, and more to collect insights with empathy.
experience strategy
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We provide a forward-looking, big picture view, connecting dots to find opportunities for innovation within the customer or employees' end-to-end journey. Inspirational storytelling helps experiences come to life, helping to unstick and realign teams and partners across domains to a shared vision.
“This is a welcoming place where you're empowered to explore and learn. It's a huge part of our culture.”
Kate (she/her) | experience Strategy
